APESE TOURS

Terms & Conditions | Apese Tours Kenya Safaris & Travel

Read the Apese Tours Terms and Conditions covering safari bookings, payments, cancellations, travel responsibilities, refunds, and important legal information.

July – October 2025 · Limited Availability

Terms and Conditions

These Terms and Conditions govern all quotations, safari bookings, tour packages, payments, itinerary changes, cancellations, and travel services provided by Apese Tours. By requesting a quotation, confirming a booking, making a payment, or traveling with us, you agree to these Terms and Conditions.

July – October 2025 · Limited Availability

At a Glance

  • Bookings are confirmed only after written confirmation and receipt of the required deposit or full payment.
  • Travelers are responsible for ensuring they have valid passports, travel authorizations, visas, and any required health documentation.
  • Safari activities involve inherent risks, and comprehensive travel insurance is strongly recommended.
  • Accommodation providers, airlines, transport companies, and other suppliers may have their own terms and conditions that also apply.
01

Acceptance of Terms

By requesting a quotation, confirming an itinerary, making a payment, or participating in any safari or tour organized by Apese Tours, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

If you are booking on behalf of other travelers, you confirm that you are authorized to accept these Terms on their behalf.

02

Booking Confirmation

A booking becomes confirmed only when all of the following conditions have been met:

  • Apese Tours issues written booking confirmation.
  • The required deposit or full payment has been received.
  • Availability has been confirmed with accommodation providers, airlines, transport companies, and other relevant suppliers.

If any requested services become unavailable before confirmation, we will make reasonable efforts to offer suitable alternatives of a comparable standard and value.

03

Prices, Currency, and Inclusions

ur quotation includes only the services specifically listed in your itinerary.

Unless otherwise stated, prices generally do not include:

  • International airfare
  • Travel authorization (eTA) or visa fees
  • Travel insurance
  • Optional excursions
  • Personal expenses
  • Laundry services
  • Drinks not specified
  • Tips and gratuities

Unless otherwise agreed in writing, all quotations and invoices are issued in United States Dollars (USD).

Prices may change before final payment due to:

  • Government taxes
  • Park fee adjustments
  • Fuel surcharges
  • Exchange rate fluctuations
  • Supplier price changes

If adjustments become necessary, Apese Tours will communicate them promptly.

04

Payment Terms

Payment schedules are provided with your quotation or invoice.

Unless otherwise agreed:

  • A deposit is required to secure your booking.
  • The remaining balance must be paid before the travel start date shown on your invoice.
  • Failure to make payments on time may result in cancellation of your reservation.

Bank charges, transfer fees, and payment processing costs are the responsibility of the traveler unless otherwise agreed in writing.

05

Passports, Travel Authorizations, Visas, and Health Requirements

Travelers are responsible for ensuring they have:

  • A valid passport
  • Required Electronic Travel Authorization (eTA) or visas
  • Vaccination certificates where applicable
  • Any other documentation required by immigration or border authorities

While Apese Tours may provide general travel information, we cannot guarantee entry into any country or destination, as immigration decisions are made solely by the relevant authorities.

06

Medical Conditions and Fitness to Travel

Many safari experiences involve:

  • Long road journeys
  • Remote destinations
  • Wildlife encounters
  • Uneven terrain
  • Outdoor activities

Guests should ensure they are physically able to participate in their chosen itinerary.

Please inform us before booking if you have:

  • Medical conditions
  • Food allergies
  • Dietary requirements
  • Mobility limitations
  • Accessibility needs
  • Any condition that may affect your travel experience

This information helps us provide the safest and most suitable arrangements.

07

Travel Insurance

Apese Tours strongly recommends that all travelers purchase comprehensive travel insurance before departure.

Your insurance policy should ideally cover:

  • Trip cancellation
  • Medical expenses
  • Emergency evacuation
  • Personal liability
  • Lost or delayed baggage
  • Travel delays

Certain activities or destinations may require proof of insurance.

08

Changes Requested by Travelers

If you request changes after your booking has been confirmed, including:

  • Travel dates
  • Passenger names
  • Accommodation
  • Activities
  • Destinations
  • Flight arrangements

the request will be subject to availability and supplier policies.

Additional charges, fare differences, or amendment fees may apply.

09

Cancellations and Refunds

Cancellation requests must be submitted in writing by the lead traveler.

Refund eligibility depends on:

  • Notice provided before departure
  • Accommodation cancellation policies
  • Airline rules
  • Park permit regulations
  • Other supplier terms
  • Non-refundable services already secured

Where refunds are applicable, they will be processed after Apese Tours has received any recoverable amounts from the relevant suppliers.

Processing times may vary depending on the supplier.

10

Changes Made by Apese Tours

Occasionally, changes may become necessary due to circumstances beyond our control, including:

  • Weather conditions
  • Road closures
  • Wildlife movements
  • Government directives
  • Park authority regulations
  • Supplier operational issues
  • Force majeure events

If changes are necessary, we will make every reasonable effort to provide alternatives of a similar standard whenever possible.

11

Supplier Responsibility and Limitation of Liability

Apese Tours works with carefully selected independent suppliers, including:

  • Safari lodges
  • Hotels
  • Camps
  • Airlines
  • Transportation providers
  • Activity operators
  • Conservation areas

These suppliers operate independently and are responsible for delivering their own services.

To the maximum extent permitted by law, Apese Tours shall not be liable for indirect, consequential, or incidental losses arising from circumstances beyond our reasonable control, including delays, cancellations, supplier failures, or missed connections caused by third parties.

Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.

12

Traveler Conduct

For the safety and enjoyment of all guests, travelers are expected to:

  • Follow guide instructions.
  • Respect wildlife.
  • Observe park regulations.
  • Respect accommodation rules.
  • Treat fellow travelers respectfully.
  • Follow safety instructions at all times.

Apese Tours reserves the right to remove any traveler whose behavior endangers others, damages property, or disrupts the operation of a tour.

Unused services resulting from such removal may not be refundable.

13

Photography and Promotional Use

From time to time, travelers may voluntarily share photographs or videos from their safari with Apese Tours.

We will only use your images for marketing, promotional materials, social media, or our website with your permission.

If photography or video is captured during a group experience and you prefer not to appear in promotional materials, please notify us in writing before your departure.

14

Complaints and Customer Support

If you experience any issue during your safari, please notify your guide or contact Apese Tours immediately.

Early communication allows us to address concerns while your trip is ongoing.

If the issue remains unresolved, written complaints should be submitted within 14 days after your safari ends.

Please include:

  • Booking reference
  • Travel dates
  • Description of the issue
  • Supporting documentation where available

We are committed to reviewing every complaint fairly and responding within a reasonable timeframe.

15

Force Majeure

Apese Tours shall not be held responsible for delays, cancellations, or changes resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Drought
  • Wildfires
  • Political unrest
  • Government restrictions
  • Epidemics or pandemics
  • Airline disruptions
  • Security incidents
  • Acts of terrorism
  • Strikes
  • Severe weather

In such circumstances, we will make reasonable efforts to minimize disruption and assist travelers where possible.

16

Governing Law

These Terms and Conditions shall be governed by the applicable laws of the Republic of Kenya unless otherwise required by mandatory law.

Any disputes arising from these Terms shall be resolved through the appropriate legal processes within the competent courts of Kenya, unless otherwise agreed by the parties.

17

Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact Apese Tours.

Apese Tours

Website: https://apesetours.com

Email: info@apesetours.com

Phone: +254702480446

WhatsApp:  +254702480446

When contacting us regarding your personal information, please include:

  • Your full name
  • Booking reference (if applicable)
  • Email address used during booking
  • Details of your request

Our team will respond within a reasonable timeframe in accordance with applicable data protection laws.

Guest Stories

What Our Travellers Say

Thousands of happy explorers from across the globe trust Apese Tours for the trip of a lifetime.

Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
5 day safari Great trip and very good guide and great smile
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Gabriel K
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African dream achieved It was the best experience that was worth the time and finance.The best experience that went over our expectations.It is an experience that I would refer anyone to experience with Apese tours.
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MOSES H
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Excellent and awesome The experience was good views along the shores of lake naivasha with coxswain Brian Rhyhan ...and more history about lake naivasha.
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Brian R
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7 day safari My wife and i had a good time with this company.the driver was amazing.he showed us everything i the park and we had memories of lifetime.we realy recommend.
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brian l
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3 days safari at Maasai mara If you are traveling with children, specifically contact Llian , who is noted for being particularly patient and family-friendly. I highly recommend Apese tours $ travel
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shrewd l
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
4 days safari My recent safari with Apese Tours and Travel was a masterclass in personalized adventure. From the moment our First contact person "Lilian" who arranged all our bookings, picked us up, we felt like guests of a friend rather than just clients. i highly recommend you to book with Apese.
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Carrie S
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5Verified
Kenya safari The experience was nice.my family really had a good time with apese tours.i recommend anybody who want to tour Kenya to book with this tour company.
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Kerubo K
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Two days safari It was nice booking with your company.i had good vibes on my safari.i really recommend.lovely organised safari from the airport to various destination I went.
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Senei N
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Family Safari Trip "We recently returned from an incredible 6-day family trip with Apese Tours and Travels, and it was truly a dream come true! 😍 My husband, kids, and I experienced the adventure of a lifetime, exploring stunning landscapes, witnessing majestic wildlife, and making memories that'll last a lifetime. From spotting elephants in Amboseli to laughing at the antics of monkeys in the savannah, the kids were beaming with excitement. My husband and I were blown away by the breathtaking sunsets and scenic views. Our guide, Joseph, was fantastic - patient, knowledgeable, and passionate about sharing Kenya's beauty with us. The accommodations were top-notch, and the food was delicious (the kids loved the fresh fruits!). We felt safe and well-taken care of throughout. Can't wait to plan our next adventure with Apese Tours! 😊👏"
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Judy E

Rated Travellers’ Choice on TripAdvisor · Verified 5-Star on Google Reviews

Experience Kenya Like Never Before

At Apese Tours, we are committed to providing transparent booking practices, exceptional customer service, and unforgettable safari experiences. These Terms and Conditions are designed to ensure clarity, fairness, and confidence for every traveler who chooses to explore Kenya with us.